The day of the crazies

Some days are weird. We had some very strange people at the coffee shop today. One lady at the drive through ordered three drinks in our smallest size, but when they were handed to her, she didn't believe that they were the same amount. Confused, she held them in her hands, comparing them. M. had to spend a little time assuring her that they all were indeed our small drinks. Eventually, she drove away, but I am not certain that she believed him.

This was her.

Another woman called in the afternoon, looking for our manager, who happened to have left work a few hours earlier. Over the phone, the lady fiercely complianed that she couldn't reach the manager, although she was blatantly ignoring the fact that she had been clearly told when the manager would be in the store. She yelled at A., the shift supervisor on duty, telling A. that the store needed to donate coffee to the woman's golf outing the next day that was scheduled for the next day. However, even managers can't ok donations, and certainly not ones on such short notice, so all A. could do was try to explain while taking the anger of the woman.

Another difficult person came later, choosing the drive through over entering the store. This was a silly choice on her part, because drive throughs are for people who do not want to linger, who want to get done as soon as they can. This woman did not care about accomplishing anything quickly; she simply didn't want to hoist herself out of her car. She commenced to vicariously shop our retail cups and tumblers from her car by forcing M. to walk out into the cafe and read her various prices. Once she finally chose our largest cold cup, she ordered a hot coffee/chocolate drink, but she asked for it to be put in her new cup. M. explained that she had chosen a cold cup and that putting hot liquids in it would damage it. "Oh, so, you probably just answered this question, but  I couldn't put it in the microwave?" queried the woman through the speaker. Carefully, M. replied that no, she shouldn't try that.

Once she finally understood, the woman agreed to have the coffee and chocolate concoction be made cold instead. We thought things were finished after M. gave her her total and told her to drive around to the window. No such luck. When she reached the opening, she determinedly said that she wanted each purchase wrung separately for some reason that was unknown to us. And lastly, once her drink and newly purchased cup were passed out the window, she handed it back, demanding that S. put more milk into the drink to fill it the whole way to the top, ignoring the facts that the cup was made for a bigger sized drink and that she had only paid for a medium. S. complied despite the knowledge that the proportions in the drink were now skewed, though, because the customer is always right.

Towards the end of the night, A. remarked, "Everything's weird today. It's like everyone is walking around with a knife in their back and wincing as they move. It's just a strange day." M., S., and I agreed.