Me: Good afternoon. My name is Bonnie. What can we get started for you?
Customer: Hi...um, I have one of those receipt coupons for a grande cold drink for only two dollars?
Me: Sure. What can we get for you?
Customer: Ok, well, I'd like a grande black tea with the lemonade.
Me: Ok, would you like that sweetened?
Customer: No, but I got two drinks this morning. Can I have another?
Me: Well, you need two receipts to use two coupons. Do you have two receipts?
Customer: Yes. I'd like another black tea lemonade but unsweetened.
Me: Sure. Is that everything for you?
Customer: Yeah, I think that's it.
Me: Ok, I'll have your total for you at the window.
*Customer comes around the the window*
Me: Hi, how are you today?
Customer: Here's my receipt. So it'll be about four dollars, right?
Me. Right. Do you have your second coupon?
Customer: No, I only have the one receipt, but there are two drinks on it, see?
Me: I'm sorry, but we can only do one coupon per receipt.
Customer: Oh. Ok. Well, then just give me one of the teas.
Me: Sorry about that. Would you like the sweetened or the unsweetened one?
Customer: The unsweetened.
Me: No problem. (to the barista making drinks) Don't make the sweetened tea, just the unsweetened one. (back to customer) That's $2.12.
*Money changes hands*
Me: Ok, and here's your grande black tea lemonade unsweetened.
Customer: Unsweetened? No, I wanted it sweetened.
Me: Oh, I'm sorry about that. Let me fix it for you.
*sweeten the previously requested unsweetened tea*
Me: Alright, here you go.
Customer: Thanks! You have a great day.
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